1300Record Logo

1300 RECORD is the perfect memory you've always wished you had. Now you can record, retrieve and review all your important phone calls from any phone, anywhere in Australia. There's no hardware or software to install.

Frequently Asked Questions.

You want your questions answered quickly, so we’ve created a list of Frequently Asked Questions (FAQs) that other users have found useful.

Can't find what you need? Visit our Knowledgebase or contact our online support team and we’ll endeavour to answer your question as quickly as possible.

The Law & Privacy

Q: Is it legal to record phone conversations?
- A: Yes, provided all parties to the communication are aware and consent to being recorded. You are not always required to obtain explicit consent to the recording of a conversation – if a person is advised that the call is being recorded and continues to take part in the conversation without objection, their consent is implied. However express consent may be required in some circumstances, such as where personal information is being obtained and/or the business is a health service provider or trades in personal information.
Q: Is it legal to record a recipient of a call who is not in Australia?
- A: Any call originating from or being listened to within Australia, regardless of the location of the recipient, is still subject to the same Australian legal requirements as entirely local calls.
  
  You should be aware that the monitoring of conversations involving someone outside of Australia (and the use of that information) may be subject to laws of that country. These laws vary from country to country and we recommend you confirm any specific legal requirements in those countries.
Q: Are 1300 RECORD recordings admissible as evidence?
- A: Like any piece of evidence, it is the court that determines what is admissible and what is not. It is important that the party you have recorded in a case such as this was made aware and agreed to the recording.
Q: What about the Privacy act?
- A: Your business may be governed by the Privacy Act 1988 (Cth) (“Privacy Act”) which governs the use and storage of personal information. The Privacy Act applies to private sector organisations with an annual turnover of at least $3 million, health service providers, businesses trading in personal information and contractors to the Commonwealth. Such businesses must comply with the 10 National Privacy Principles governing how personal information may be collected, used, disclosed and stored.
  
  You should confirm whether the Privacy Act applies to your business, and if so, you should ensure that your use of 1300 RECORD’s services complies with the National Privacy Principles. Indeed, we recommend all of our customers comply with the National Privacy Principles.
Q: What are the Terms & Conditions to use and/or sign-up to use the 1300 RECORD service?
- A: Please refer to the terms and conditions information (available at the website) http://www.1300record.com.au/termsConditions.aspx.
Q: What is the Acceptable Use Policy for 1300 RECORD?
- A: The Acceptable Use Policy is the policy devised by 1300 RECORD regarding the acceptable use of 1300 RECORD’s services by its customers (available at the website) http://www.1300record.com.au/aup.aspx.

Getting Started

Q: How do I listen to my recorded conversations?
- A: A hyperlink directing you to your conversation is emailed to you on the completion of your call. Alternatively, listen to your conversation online through the 1300 RECORD website, by selecting the recording and clicking Play on the built-in player.
Q: Is there a limit on the duration of a recording?
- A: No, there is no limit to the duration of the call.
Q: How soon after the call ends will I have access to the recording?
- A: You will have access to your recording within seconds of the call ending.
Q: Do I always have to enter my account number when I dial 1300 RECORD?
- A: No, not if you have pre-authenticated your numbers. If you are calling from an unknown number you will be required to authenticate through your phone number or account number.
Q: How long are my recordings stored online?
- A: 1300 RECORD keeps your recordings for 60 days, free. After 60 days, they are stored at a small cost until you delete them. Of course, 1300 RECORD can store your calls indefinitely and securely if you choose.
Q: Do callers always have to call my inbound number when recording incoming calls?
- A: Yes, in order for your inbound calls to be recorded, you need to instruct callers to dial your inbound phone number. Your call will then be recorded automatically."

Managing Your Account

Q: Does my account balance expire or rollover at the end of each month?
- A: Fees for 1300 RECORD must be paid in advance. You must pay funds into your account as required. Any unused credit or balance will expire if your account is not used for 12 months.
Q: What happens if my balance falls to zero?
- A: To top-up your balance, log-in to the 1300 RECORD website and click on Members login followed by the ‘My Account’ tab. Click Add Funds Now and enter an amount to deposit. You can activate Auto Top-Up by storing your details on our website and setting an amount to deposit when your balance reaches a specific point. Of course our security systems are based on the same protocols as major banks.
Q: How do I top-up my balance?
- A: Once your account balance is exhausted, an alert email is sent to you. You still have access to your recordings but you will be unable to record any further conversations until you top-up your balance. A good idea is to click the automatic top-up button in your account profile to ensure your never get left short.
Q: Do I still get charged if the person doesn’t answer or rejects the call?
- A: No, 1300 RECORD does not charge if the call is not connected.
Q: Can I record calls from a phone number which is not registered under my account?
- A: Yes. You can use 1300 RECORD from ANY phone, provided you enter your account number to identify yourself as a registered user.

Safety & Quality

Q: How safe and secure are the recordings?
- A: Our systems are built with security of paramount importance. Our logic is based on the same logic used by major financial institutes and is continually updated.
Q: Does recording a conversation interrupt my call or put any noise on the line?
- A: No. 1300 RECORD records your conversation digitally, so there are no interruptions to your call or any noises on the line.
Q: Does 1300 RECORD work the same on mobile and VoIP phones?
- A: Yes. You can use 1300 RECORD on any phone.
Q: What format are the recordings?
- A: Recordings are digital and are delivered in mp3 format.
Q: What number appears on the person’s phone when I call someone through 1300 RECORD?
- A: The phone number you are calling from will appear, just as if you had called the recipient directly.

Need help getting started?
View our animated demonstrations.

In their own words.
Customer Testimonials