Frequently Asked Questions.

A: Any call originating from or being listened to within Australia, regardless of the location of the recipient, is still subject to the same Australian legal requirements as entirely local calls.

You should be aware that the monitoring of conversations involving someone outside of Australia (and the use of that information) may be subject to laws of that country. These laws vary from country to country and we recommend you confirm any specific legal requirements in those countries.

A: Like any piece of evidence, it is the court that determines what is admissible and what is not. It is important that the party you have recorded in a case such as this was made aware and agreed to the recording.

A: Your business may be governed by the Privacy Act 1988 (Cth) (“Privacy Act”) which governs the use and storage of personal information. The Privacy Act applies to private sector organisations with an annual turnover of at least $3 million, health service providers, businesses trading in personal information and contractors to the Commonwealth. Such businesses must comply with the 10 National Privacy Principles governing how personal information may be collected, used, disclosed and stored.

You should confirm whether the Privacy Act applies to your business, and if so, you should ensure that your use of 1300 RECORD’s services complies with the National Privacy Principles. Indeed, we recommend all of our customers comply with the National Privacy Principles.

A: Please refer to the terms and conditions information (available at the website) http://www.1300record.com.au/termsConditions.aspx.

A: No, there is no limit to the duration of the call.

A: You will have access to your recording within seconds of the call ending.

A: No, not if you have pre-authenticated your numbers. If you are calling from an unknown number you will be required to authenticate through your phone number or account number.

A: 1300 RECORD keeps your recordings for 60 days, free. After 60 days, they are stored at a small cost until you delete them. Of course, 1300 RECORD can store your calls indefinitely and securely if you choose.

A: To top-up your balance, log-in to the 1300 RECORD website and click on Members login followed by the ‘My Account’ tab. Click Add Funds Now and enter an amount to deposit. You can activate Auto Top-Up by storing your details on our website and setting an amount to deposit when your balance reaches a specific point. Of course our security systems are based on the same protocols as major banks.

A: Once your account balance is exhausted, an alert email is sent to you. You still have access to your recordings but you will be unable to record any further conversations until you top-up your balance. A good idea is to click the automatic top-up button in your account profile to ensure your never get left short.

A: No, 1300 RECORD does not charge if the call is not connected.

A: No. 1300 RECORD records your conversation digitally, so there are no interruptions to your call or any noises on the line.

A: Yes. You can use 1300 RECORD on any phone.

A: Recordings are digital and are delivered in mp3 format.

A: 1300 RECORD tracks customer referrals via website URLs, to ensure that the appropriate commission is paid each month.

A: 1300 RECORD pays commissions every 30 days, within the first 20 days of each month.

A: Re-Sellers are each provided with their very own, unique promotion code. This promotion code ensures that the appropriate commission is paid each month. Re-Sellers will also receive a monthly statement from 1300 RECORD, which details their customer’s activity for the month.

A: 1300 RECORD pays commissions every 30 days, within the first 20 days of each month.